1. Scope & Application

This Shipping Policy applies to all orders placed on www.loafandbox.com (“the Website”) for products purchased by customers residing within Europe and European Union (EU) Member States. By placing an order on this Website, you agree to the terms set out in this Policy.

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2. Order Processing & Transit Times

Order Handling Time: Orders are processed and dispatched within 1 to 2 business days following order confirmation and successful payment verification.
 Carrier Partners: Orders are shipped via priority courier services, including established global logistics partners such as DHL, FedEx, and UPS.
Estimated Transit Time: Standard delivery to European destinations typically takes 4 to 9 business days after dispatch.

Please note: Business days refer to Monday through Friday, excluding public holidays in the dispatch origin and the destination country.

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3. Order Tracking & Communications

Upon dispatch, an automated notification containing tracking details is sent to the email address provided during checkout. Automated email updates are issued at critical milestones in the delivery process, including:

1. Dispatch confirmation from our facility;
2. Order arrival at carrier distribution hubs;
3. Local dispatch for final delivery.

Customers are responsible for ensuring the email address supplied at checkout is accurate to receive these logistical notifications.

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4. Extended Transit & Non-Delivery Handling

If an order does not arrive within the expected transit window of 4 to 9 business days post-dispatch:

Carrier Inquiry: The brand will initiate an official investigation with the designated logistics provider to determine the status and physical location of the shipment.
Resolution: Following verification from the carrier regarding lost or severely delayed parcels, the brand will arrange for either a replacement shipment to be sent at no additional charge or a full refund of the order amount, depending on the specific circumstances of the case.

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5. Address Accuracy & Delivery Responsibilities

Customers must ensure that all shipping address information provided at checkout is complete, precise, and correct.

Re-routing requests or corrections after order dispatch may incur carrier-imposed re-delivery fees.
The brand is not responsible for non-delivery resulting from incomplete, inaccurate, or incorrect addresses provided by the buyer.

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6. Customs, Taxes & European Regulatory Rights

Customs & Import Duties: Shipments to European destinations comply with local trade and consumer standards. Any applicable local import duties or administrative taxes assessed by destination authorities remain the responsibility of the recipient where applicable under local laws.
Consumer Rights: This policy operates without prejudice to mandatory statutory rights granted to consumers under applicable European Union consumer protection laws and regulations.

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7. Contact Information

For inquiries regarding order delivery, logistics status, or shipping inquiries, please contact:

Email: internal@loafandbox.com
* Website: www.loafandbox.com