Welcome to loafandbox (“we”, “us”, or “our”), accessible via www.loafandbox.com. These Terms of Service (“Terms”) govern your use of our website and the purchase of our products.

By accessing our website or purchasing products from us, you agree to be bound by these Terms. Please read them carefully before placing an order.

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1. General Provisions & Business Identity

Brand & Website Operator: loafandbox
 Website: www.loafandbox.com
Contact Email: internal@loafandbox.com
 Primary Operations Base: Singapore
Target Service Area: Europe

All products offered on our website—including cake boxes, bread bags, pastry trays, bakery storage containers, and dessert display stands—are offered directly by loafandbox.

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2. Eligibility & Account Responsibilities

By using this website, you represent that you are at least the legal age of majority in your country of residence, or that you have given us consent to allow any of your minor dependents to use this site.

When creating an account or completing a checkout, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

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3. Orders, Pricing & Payment

Order Acceptance: All orders placed through www.loafandbox.com are subject to acceptance and availability. We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, product availability, errors in product or pricing information, or payment authorization issues.
Pricing & Currency: Prices are displayed on our website and are subject to change without notice. The total price payable, including applicable taxes and delivery charges, will be clearly shown at checkout before you complete your order.
 Payment Processing: Payment must be completed at the time of placing an order. Payments are processed through secure payment mechanisms. By submitting an order, you confirm that you are authorized to use the designated payment method.

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4. Shipping, Order Processing & Risk of Loss

4.1 Dispatch & Transit Times

Order Processing Time: Orders are typically processed and handed over to shipping partners within 1 to 2 business days after order confirmation.
 Estimated Transit Time: Estimated delivery to destinations across Europe takes approximately 4 to 9 business days from the date of dispatch.
Carriers: We partner with standard priority logistics providers (such as DHL Priority, FedEx Priority, UPS Priority, and local priority postal carriers) to fulfill deliveries.
 Tracking Notifications: Automated tracking updates will be sent to the email address provided at checkout at key delivery milestones (e.g., when the order is dispatched, arrives at sorting hubs, and is out for local delivery).

4.2 Extended Transit & Lost Shipments

If your order exceeds the standard estimated delivery timeframe, please contact us at internal@loafandbox.com. We will initiate a formal investigation with the carrier. Based on the findings of the investigation, we will provide an appropriate resolution, such as a full refund or a replacement order.

4.3 Transfer of Risk & Ownership (EU Consumer Protection Compliance)

In compliance with the EU Consumer Rights Directive, the risk of loss or damage to goods remains with loafandbox until you, or a third party designated by you (other than the carrier), physical possession of the items is acquired. Risk does not transfer to you upon handing goods to the carrier.

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5. Right of Withdrawal & Returns (European Consumers)

5.1 14-Day Right of Withdrawal

If you are located in the European Union, European Economic Area, or United Kingdom, you have the legal right to withdraw from your purchase contract within 14 calendar days without giving any reason, in accordance with applicable consumer protection laws.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, receive physical possession of the products.

To exercise your right of withdrawal, you must inform us of your decision to withdraw by contacting us via email at internal@loafandbox.com prior to the expiry of the 14-day period.

5.2 Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect upon delivery:
Contact us at internal@loafandbox.com promptly upon discovering the issue.
 Provide clear photographic evidence demonstrating the damage or defect along with your order number.
You are not required to return physical damaged items provided sufficient photographic evidence is submitted and verified.
 Upon verification, we will issue a full refund or arrange a replacement dispatch at no additional charge to you.

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6. Product Descriptions & Limitations

We endeavor to present our bakery packaging and display products accurately through clear images and specifications. Minor variations in shade, dimension, or texture may occur due to screen settings or manufacturing batch differences.

Products must be used strictly in accordance with intended consumer use for bakery storage, display, and packaging.

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7. Intellectual Property

All content, imagery, design elements, graphics, product photography, and text on www.loafandbox.com are the exclusive property of loafandbox or used under applicable legal rights. Unauthorised reproduction, distribution, or commercial exploitation of any site content is strictly prohibited.

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8. Limitation of Liability

To the maximum extent permitted by applicable law:
loafandbox shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, our website or products.
 Our total liability to you for any claim arising out of or in connection with an order shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim.
Mandatory statutory consumer rights provided under European consumer laws remain unaffected by these Terms.

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9. Governing Law & Dispute Resolution

These Terms and any separate agreements under which we provide products or services shall be governed by and construed in accordance with applicable international commerce principles and relevant laws of Europe regarding consumer transactions.

If you are a consumer residing in the European Union, you benefit from any mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your statutory rights as a consumer to rely on local mandatory law provisions.

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10. Amendments to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

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11. Contact Information

For questions, customer support, or notices regarding these Terms, please contact us at:

Brand: loafandbox
Website: www.loafandbox.com
 Email: internal@loafandbox.com